You are able to locate an order number inside your package on the packing sheet or via email after placing a purchase. If you are having trouble finding it, please contact customer support.

You will receive an email with a link to track the progress of your package after placing an order with us. If you do not receive this email, please contact our customer support team.

Be sure to check your spam folder just in case. If you do not receive a confirmation email within 30 minutes of placing your order, please contact customer support.

If your order was canceled, there may be a few reasons why. If you have any questions, please contact customer support.

Your order was flagged for fraudulent activity.
This could be due to credit card information not matching to the address on file. Be sure to validate all information is accurate and order again.

The item you ordered is no longer in-stock.
When high volume of orders occur, our system may not update quick enough resulting in the order being cancelled.

Our return process is simple. We accept returns within 60 days of purchase. Click“Return Policy”to begin the process. Some restrictions may apply, contact customer support if you have any questions.

No, currently we are only shipping to the lower 48 states in the United States. See our"Shipping Policy"for more information.