Contact
How can we help?
Order questions, returns, warranty, or whether a part fits your machine: write, call or chat and a real person answers.
Send us a message
Before you write
Can I cancel or change my order?
We work fast: an order is processed the moment you submit it, so we cannot change or cancel it. It will ship, and you can return it once it arrives. Need a different size or part? Start a return when the package is delivered and reorder. We do not exchange.
Where do I find my order number?
In two places: log in to your account and open My orders, or check the confirmation email sent right after you ordered.
I ordered but got no confirmation email.
Every order email goes to the address used at checkout. Check that it was typed correctly, and look in your spam folder. If nothing arrives within 30 minutes of ordering, write to us and we will sort it out.
How do I track my package?
Log in, open My orders and choose the order: the tracking number shows once the parts have shipped. The shipping confirmation email carries it too. An order can ship in more than one package, each with its own tracking.
Do you ship outside the United States?
Not at the moment. We ship to the lower 48 states. See our shipping policy for the details.
Why was my order canceled?
Usually one of two things. The order was flagged by our fraud check, most often because the card details did not match the address on file: check everything and place the order again. Or the part sold out before our stock updated, which can happen when many orders for the same part arrive at once.
How do I return a part?
Simply. We accept new, original-condition parts within 60 days of purchase, and return shipping is free on US and Canadian orders. We cannot take returns from other countries. Some restrictions apply: see the full policy and start your return there.
Do you price match?
Yes. We match an identical, in-stock product at a lower price from a US-based retailer's website, before or after you buy, within 14 days of purchase. To ask for one, choose Price match as the reason above and give us the part number, the competitor's price and the link to their listing. After a purchase we refund the difference to your original payment method.
- Purchases made on FixMyToys.com only, not marketplace orders such as Amazon, Walmart, eBay or Google.
- Not prices on auction or membership sites, such as eBay or Facebook, or anywhere with a subscription fee.
- The competitor's price counts after shipping to your location, any handling and taxes.
- The identical in-stock product: same brand, color and size. The lower price must be live on the listing when we match it. In-cart prices do not count.
- Items under $30 are not eligible. Up to four of the same item, and up to 50% off the original retail price.
- Not combined with sales, coupons or discount codes, and no adjustments on Flash Sales, short-term campaigns, Black Friday, Cyber Monday or Boxing Week promotions.
We may refuse any price match or purchase at our discretion.
How do I reach you?
Send the form on this page any time and we reply by email, or call (586) 416-9222, Monday to Friday, 9:00 AM to 5:00 PM Eastern. Live chat is offline for now and comes back in a few weeks.